JM™ Managed Web Hosting
Frequently Asked Questions
Are there any hidden costs and installation fees?
There aren’t any fees to come creeping out of the dark after we start. These bundles are priced for secure, speedy and optimised websites.
Does it come with great after sales support?
‘The Come-up’, ‘The Pro’ and ‘Like a Virgin’ packages offer 2 to 3 hours of content/creation updates. With it, you’re able to request content updates, plugin research and setup, theme or stylesheet changes, third-party script embeds, form configuration, or general WordPress questions, but do not include copywriting, advanced SEO work, or landing page design and development. I am typically available via email, telephone or WhatsApp at reasonable hours. I do not normally restrict clients from contacting me outside of specific hours however, I do ask that they be kind and considerate.
Can I cancel my subscription anytime?
A subscription to any of the packages are on a yearly basis and you would be contractually obligated to utilise the service for a minimum of one year. For the packages which are paid monthly, you may give one month advance notice that you wish to halt the service, and your website will be removed. This will also give you time to set up your website at your new web host.
Can I change my plans or re-subscribe later?
You can pay for content creation/updates at the hourly rate of $22US per hour or you can easily upgrade to another package by beginning to pay the monthly rate of the new package.
Do you offer any refunds or money back guarantees?
The truth is, I am building this business from the ground up, and cannot, at this time offer refunds – not yet. Stick with me, and we’ll get there, I promise. You are GUARANTEED a great hosting service, however, if at the end of one year, you are not satisfied with the service received, I will freely assist you in finding a new host and assisting you with the migration of your web site and domain name.